Your download is on it's way.
We occasionally get emails from people who say they didn't get our email only to find out it was 'hiding' in another folder.
Using Gmail? Be sure to check your Promotions tab and then drag the email into the "Primary" tab so you don't miss a thing.
Using Outlook? Check your Clutter folder. If it's there, simply move the message back to your Inbox folder or any other folder.
If you have any questions feel free to email us, we're happy to help!